Troubleshooting

Having trouble accessing your account? Here are common solutions:

Login Issues

Forgot Password

• Click 'Forgot Password' on login page
• Enter your email address
• Check your email for reset link
• Check spam folder if email not received
• Click link to reset password

Wrong Password

• Double-check your password
• Ensure caps lock is off
• Try resetting password if unsure

Account Not Found

• Verify email address is correct
• Check if you signed up with different email
• Try signing up if account doesn't exist

Email Verification Issues

• Check your email inbox
• Check spam/junk folder
• Request new verification email
• Verify email address is correct

Account Locked

• Contact support if account is locked
• Provide your email address
• Support will help unlock account

Browser Issues

• Clear browser cache and cookies
• Try different browser
• Update browser to latest version
• Disable browser extensions

Still Having Issues?

• Contact support for assistance
• Provide error messages if any
• Describe what you were trying to do

Tip: Always check your spam folder for emails from WedPlanner!

Trouble verifying your email? Here's how to resolve it:

Not Receiving Verification Email

Check Spam Folder

• Verification emails sometimes go to spam
• Check junk/spam folder
• Mark as 'Not Spam' if found

Request New Email

• Request new verification email
• Wait a few minutes between requests
• Check email again

Email Address Issues

• Verify email address is correct
• Check for typos in email
• Ensure email account is active

Email Link Expired

• Verification links expire after some time
• Request a new verification email
• Use the new link immediately

Email Already Verified

• If email is already verified, you can log in
• No need to verify again
• Proceed to login

Email Provider Issues

• Some email providers delay emails
• Wait a few minutes
• Try using a different email provider

Still Not Working?

• Contact support
• Provide your email address
• Support can manually verify if needed

Tip: Add WedPlanner to your email contacts to ensure emails don't go to spam!

Having issues with payments or subscriptions? Here are solutions:

Payment Issues

Payment Declined

• Check card details are correct
• Ensure sufficient funds
• Contact your bank if needed
• Try different payment method

Payment Processing

• Payments may take a few minutes
• Don't refresh page during payment
• Wait for confirmation

Payment Methods

• Credit cards accepted
• GCash and PayMaya supported
• Bank transfers available
• Try alternative payment method

Subscription Issues

Subscription Not Active

• Check payment was successful
• Wait a few minutes for activation
• Refresh the page
• Contact support if still not active

Subscription Expired

• Renew subscription
• Upgrade to continue access
• Export data before expiration

Wrong Plan

• Upgrade or downgrade as needed
• Changes take effect immediately (upgrades)
• Contact support for assistance

Refund Questions

• Refunds available for mid-cycle downgrades
• Contact support for refund requests
• Review refund policy

Billing Questions

• View billing history in account
• Download receipts
• Contact support for billing issues

Still Need Help?

• Contact support
• Provide payment details (last 4 digits)
• Describe the issue

Tip: Keep payment receipts for your records and reference!

Experiencing issues with data not syncing? Here's how to fix it:

Data Not Saving

Check Internet Connection

• Ensure you're connected to internet
• Check connection stability
• Try refreshing the page

Browser Issues

• Clear browser cache
• Try different browser
• Disable browser extensions

Save Again

• Try saving data again
• Wait for confirmation message
• Don't close page while saving

Data Not Loading

Refresh Page

• Refresh the page
• Wait for data to load
• Check internet connection

Clear Cache

• Clear browser cache
• Reload the page
• Data should load fresh

Missing Data

• Check if data was saved
• Look in different sections
• Use search function
• Check filters aren't hiding data

Sync Between Devices

• Data syncs automatically
• Wait a few moments for sync
• Refresh page on other device
• Ensure logged in on both devices

Still Having Issues?

• Contact support
• Describe what data is missing
• Provide screenshots if possible

Tip: Always wait for the 'Saved' confirmation message before closing the page!

Can't access a feature? Here's how to understand and resolve access limitations:

Understanding Plan Limits

Free Plan Limits

• Checklist: 25 items maximum
• Budget: 25 items maximum
• Guests: 25 guests maximum
• No Timeline, Seating, Mood Board, or Partner Collaboration

Standard Plan

• Unlimited checklist, budget, and guests
• Timeline and Seating available
• No Mood Board or Partner Collaboration

Premium Plan

• Everything in Standard
• Mood Board access
• Partner Collaboration
• Printable Reports

Reaching Item Limits

Free Plan Limits

• You'll see a notification when reaching limits
• Upgrade to Standard or Premium for unlimited items
• Or remove existing items to add new ones

Upgrading

• Upgrade immediately for unlimited access
• New features available right away
• No data loss when upgrading

Feature Not Available

Mood Board

• Requires Premium or Lifetime plan
• Upgrade to access

Partner Collaboration

• Requires Premium or Lifetime plan
• Upgrade to invite partner

Printable Reports

• Requires Premium or Lifetime plan
• Upgrade for PDF exports

Checking Your Plan

• Go to Subscription page
• See your current plan
• View plan features and limits
• Upgrade if needed

Still Confused?

• Contact support
• Ask about specific features
• Get help choosing the right plan

Tip: Check the Subscription page to see what features are included in your current plan!

Using WedPlanner on mobile? Here's what you need to know:

Mobile Browser Support

• iOS Safari: Fully supported
• Android Chrome: Fully supported
• Mobile Firefox: Supported
• Other Browsers: Generally supported

Mobile Features

• All features work on mobile
• Responsive design
• Touch-friendly interface
• Optimized for mobile screens

Mobile App

• Native mobile apps coming soon
• Currently use mobile browser
• Full functionality in browser

Mobile Tips

• Use Latest Browser: Update browser regularly
• Stable Connection: Use WiFi for better performance
• Portrait/Landscape: Works in both orientations
• Bookmark: Add to home screen for easy access

Mobile Issues

Slow Loading

• Check internet connection
• Close other apps
• Clear browser cache

Features Not Working

• Update browser
• Try different browser
• Check if feature requires Premium plan

Display Issues

• Rotate device
• Zoom in/out
• Refresh page

Best Practices

• Use WiFi when possible
• Keep browser updated
• Add to home screen
• Use landscape for better viewing

Tip: Add WedPlanner to your mobile home screen for quick access, just like a native app!