Refund Policy

1. Eligibility & Timing

Refund requests must be submitted within 7 days of the billing date. Requests received after this period will not be considered. Processing of approved refunds is at our discretion and may take 5–10 business days.

2. When Refunds Are Not Available

Refunds are not available in the following cases:

• Subscriptions that have been active for more than 7 days
• Free plan users
• Accounts that have violated our Terms of Service

3. If a client does not push through – refund or other options

For subscription clients who do not proceed: within 7 days of payment they may request a refund per our refund policy above; after 7 days, fees are generally non-refundable but they may cancel and retain access until the end of the current billing period.

We do not process payments between couples and vendors; any refund for a vendor booking is between the couple and the vendor per the vendor's own policy.

4. Full Policy & Terms

This page is a summary of our refund practices. The full refund and payment terms are set out in our Terms of Service. If you need the relevant section or the full Terms in another format (e.g. as a link or PDF), please contact us and we will provide it.

5. Questions & Refund Requests

For refund requests or questions about this policy, please contact us:

• Email: support@wedplanner.ph
• Contact page: wedplanner.ph/contact